Baremetrics is solid SaaS metrics software but starts at $129/month and has slow data refresh. Here are 6 alternatives ranked by who they actually fit best.

Jun 6, 2026 Read more →

Comparison 8 min read

Best Totango Alternatives in 2026 (With Real Pricing)

Totango has the best free tier in CS software, but the paid tiers fall behind Vitally and ChurnZero. Here are 7 alternatives, ranked by who they actually fit.

Jun 6, 2026 Read more →

Comparison 8 min read

Best Vitally Alternatives in 2026 (Honest Breakdown)

Vitally is the modern CS platform default for mid-market SaaS, but it's not always the right fit. Here are 7 alternatives ranked by who they actually work for.

Jun 6, 2026 Read more →

Comparison 9 min read

Best Gainsight Alternatives in 2026 (Honest Comparison)

Gainsight is the enterprise CS standard. It also costs $50K-$250K a year and takes 6 months to implement. Here are 7 alternatives that fit teams Gainsight overshoots.

Jun 6, 2026 Read more →

Comparison 9 min read

Best ChurnZero Alternatives in 2026 (Tested & Ranked)

ChurnZero starts at $849/month and most teams under 500 customers find it overkill. Here are 8 alternatives I actually recommend, ranked by who they fit best.

Jun 6, 2026 Read more →

Retention 7 min read

What Is a Customer Health Score? (And How to Build One That Works)

A customer health score is a numeric prediction of whether an account will renew, expand, or churn. Best-in-class scores flag at-risk accounts 30-60 days early. Here is how to build one that actually works.

Jun 5, 2026 Read more →

Strategy 5 min read

What Is an Aha Moment in SaaS?

The aha moment is when a new user first experiences your product's core value. It's the single most important moment in SaaS retention because users who reach it retain 2-3x better than those who don't. Here's how to define and measure yours.

Jun 3, 2026 Read more →

Metrics 7 min read

What Is a Good NRR for SaaS? (2026 Benchmarks by Stage)

Net revenue retention (NRR) is the single best one-number summary of SaaS business quality. Best-in-class is above 130%. Median is around 105%. Anything under 100% means you are losing more than you are growing.

Jun 2, 2026 Read more →

Metrics 5 min read

What Is a Churn Cohort? (Plus How to Use One)

A churn cohort is a group of customers tracked over time based on when they signed up. It is the most useful unit of analysis for retention work. Here is what they are, why they beat blended averages, and how to build one.

Jun 2, 2026 Read more →

Retention 6 min read

What Is Involuntary Churn? (Definition, Causes, and How to Fix It)

Involuntary churn is when a paying customer is removed by the system, not by their own choice. Failed cards, expired payment methods, bank holds. It is 20-40% of total SaaS churn and the cheapest to fix.

Jun 1, 2026 Read more →

Metrics 4 min read

Churn Rate vs Attrition Rate: What's the Difference?

Churn rate and attrition rate sound interchangeable but they're not always the same thing. Here's how each is defined, when the terms diverge, and which one to use in different contexts.

May 31, 2026 Read more →

Retention 6 min read

What Is Voluntary Churn? (Definition, Causes, and Fixes)

Voluntary churn is when a customer actively chooses to cancel. It is the churn that signals a real product, value, or pricing problem, and it is harder to fix than involuntary churn. Here is what causes it and the levers that actually move it.

May 30, 2026 Read more →

⭐ Featured

Tools to put these strategies into practice

The retention tools I recommend most often.

All tools →

ChurnHalt

Analytics & Insights

You're finding out about churn after it happens. ChurnHalt analyses your Stripe history, finds the patterns behind cancelled subscriptions, and flags who you should focus on.

Retention Email Snapshot

resurrection

Retention & Loyalty

A 15-minute diagnostic call that surfaces exactly where your lifecycle emails are losing users. $249 value - ChurnTools users pay $149 with code CHURNTOOLS40.