ChurnZero

Featured

Real-time customer success platform designed to help subscription businesses fight churn

Customer Success SaaS Enterprise Analytics Automation

About ChurnZero

ChurnZero is a real-time Customer Success platform that helps subscription businesses fight churn, expand customer relationships, and improve the customer experience.

Key Features

  • Customer health scoring
  • Automated playbooks
  • In-app messaging
  • Product usage analytics
  • Customer journey mapping
  • Success planning

Use Cases

Customer success automation
Churn prediction
Expansion revenue tracking
Onboarding automation

Pros & Cons

Pros

  • Purpose-built for customer success
  • Powerful automation engine
  • Great for B2B SaaS
  • Excellent support team

Cons

  • Enterprise pricing only
  • Complex initial setup
  • Limited for B2C use cases

Integrations

Salesforce HubSpot Segment Zendesk

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Pricing

enterprise
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Company Info

Best for: enterprise
Founded: 2015
Employees: 51-200
HQ: Washington, DC

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