Intercom

Featured

Customer messaging platform that drives growth through better customer relationships

Communication SaaS Enterprise Automation Mobile

About Intercom

Intercom is a complete customer communication platform that helps you build better customer relationships through personalized, messenger-based experiences.

Key Features

  • Live chat and messaging
  • Automated workflows and bots
  • Customer segmentation
  • Product tours and onboarding
  • Help center and knowledge base
  • Mobile SDK for in-app messaging

Use Cases

Customer support automation
Sales engagement
Product onboarding
Customer retention campaigns

Pros & Cons

Pros

  • Powerful automation capabilities
  • Great for both sales and support
  • Excellent mobile experience
  • Strong integration ecosystem

Cons

  • Can be expensive at scale
  • Learning curve for advanced features
  • Reporting could be more flexible

Integrations

Salesforce Slack Stripe Zapier HubSpot

Similar Tools

Zendesk

Customer service software and support ticketing system to improve retention

Pricing

$74/mo
paid
14-day free trial available
Visit Website →

Company Info

Best for: all
Founded: 2011
Employees: 501-1000
HQ: San Francisco, CA

For Intercom Team

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