The Churn Blog
Practical strategies, metrics deep-dives, and hard-won lessons on reducing SaaS churn. No fluff, just stuff that works.
Buyer's guides: compare the top retention tools
34 alternatives roundups, head-to-heads, and pricing breakdowns. Updated for 2026.
Chargebee Pricing in 2026 (Real Costs at Each Tier)
Chargebee's pricing tiers are confusing. Here's the real cost at different scales, what each tier actually unlocks, and how to pick the right one.
Best Customer Success Software for PLG SaaS in 2026
Most CS software was built for sales-led teams. Here are the 5 platforms that actually work for product-led SaaS, ranked by data depth and PLG fit.
How to Choose a SaaS Metrics Tool (2026 Guide)
Most SaaS teams overpay for metrics. The right tool depends on 4 things: billing system, scale, complexity, and team. Here's the framework.
Recurly Pricing in 2026 (What It Really Costs)
Recurly's pricing is more complex than the website suggests. Here's the real cost at different revenue scales, including the percentage fee most teams miss.
How to Choose a SaaS Billing Platform in 2026
Switching billing platforms is the most painful migration in SaaS. Here's the framework for picking right the first time, with 6 questions and the matching picks.
Vitally Pricing in 2026 (Real Deal Sizes)
Vitally is one of the few modern CS platforms with semi-public pricing. Here's what teams actually pay at different scales, plus negotiation tips.
Best Customer Success Software for SaaS Startups (2026)
You don't need Gainsight. You probably don't need ChurnZero. Here are the 5 best customer success tools for SaaS startups under 500 customers, ranked by fit.
Gainsight Pricing in 2026 (What Teams Actually Pay)
Gainsight is the most expensive CS platform on the market. Here's what teams actually pay in 2026, including the hidden implementation costs nobody discloses.
Best Cancellation Save Flow Software in 2026
A static cancel page saves 5-10% of users. A dynamic save flow saves 15-25%. Here are the 5 best cancellation save flow tools, ranked by save rate.
Baremetrics vs ChartMogul in 2026 (Same Price, Different Tool)
Both start at $129/month. Both do SaaS metrics. But they're built for different teams. Here's how to decide which one is actually right for you.
How to Choose a Customer Success Platform (Decision Guide)
Picking the wrong CS platform costs 6 months of implementation pain. Here's the decision framework I use with founders, including the 5 questions that determine the right pick.
ChurnZero Pricing in 2026 (Real Numbers, Not Marketing)
ChurnZero doesn't publish pricing publicly. Here's what teams actually pay in 2026 at different scales, including hidden costs and how to negotiate.
Tools to put these strategies into practice
The retention tools I recommend most often.
ChurnHalt
Analytics & Insights
You're finding out about churn after it happens. ChurnHalt analyses your Stripe history, finds the patterns behind cancelled subscriptions, and flags who you should focus on.
Retention Email Snapshot
resurrectionRetention & Loyalty
A 15-minute diagnostic call that surfaces exactly where your lifecycle emails are losing users. $249 value - ChurnTools users pay $149 with code CHURNTOOLS40.
UniqueSide
activationRetention & Loyalty
Rapid prototyping platform that helps teams ship retention experiments in days instead of months.
Intercom
activationCommunication
Customer messaging platform that drives growth through better customer relationships
ChurnZero
engagementCustomer Success
Real-time customer success platform designed to help subscription businesses fight churn
Gainsight
engagementCustomer Success
Customer success platform that helps drive product adoption and reduce churn
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