Gainsight

Featured

Customer success platform that helps drive product adoption and reduce churn

Customer Success SaaS Enterprise Analytics

About Gainsight

Gainsight is the customer success platform that helps you increase revenue and decrease customer churn by driving efficient product adoption and customer engagement.

Key Features

  • Health scoring
  • Success plans
  • Journey orchestration
  • Product analytics
  • Customer communities
  • Revenue optimization

Use Cases

Enterprise customer success
Renewal management
Expansion selling
Customer health monitoring

Pros & Cons

Pros

  • Comprehensive feature set
  • Strong for enterprise
  • Great analytics capabilities
  • Active community

Cons

  • Expensive for SMBs
  • Steep learning curve
  • Can be overwhelming to set up

Integrations

Salesforce Zendesk Slack Microsoft Teams JIRA

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Totango

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Pricing

enterprise
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Company Info

Best for: enterprise
Founded: 2009
Employees: 1001-5000
HQ: San Francisco, CA

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