The Churn Blog
Practical strategies, metrics deep-dives, and hard-won lessons on reducing SaaS churn. No fluff, just stuff that works.
How to Choose a SaaS Billing Platform in 2026
Switching billing platforms is the most painful migration in SaaS. Here's the framework for picking right the first time, with 6 questions and the matching picks.
Best Customer Success Software for SaaS Startups (2026)
You don't need Gainsight. You probably don't need ChurnZero. Here are the 5 best customer success tools for SaaS startups under 500 customers, ranked by fit.
Gainsight Pricing in 2026 (What Teams Actually Pay)
Gainsight is the most expensive CS platform on the market. Here's what teams actually pay in 2026, including the hidden implementation costs nobody discloses.
How to Choose a Customer Success Platform (Decision Guide)
Picking the wrong CS platform costs 6 months of implementation pain. Here's the decision framework I use with founders, including the 5 questions that determine the right pick.
Best Cancellation Save Flow Software in 2026
A static cancel page saves 5-10% of users. A dynamic save flow saves 15-25%. Here are the 5 best cancellation save flow tools, ranked by save rate.
Baremetrics vs ChartMogul in 2026 (Same Price, Different Tool)
Both start at $129/month. Both do SaaS metrics. But they're built for different teams. Here's how to decide which one is actually right for you.
ChurnZero Pricing in 2026 (Real Numbers, Not Marketing)
ChurnZero doesn't publish pricing publicly. Here's what teams actually pay in 2026 at different scales, including hidden costs and how to negotiate.
Best Intercom Alternatives for SaaS in 2026
Intercom's pricing jumped to $74/seat/month minimum. Here are the 7 best alternatives for SaaS that want support + lifecycle messaging without the price tag.
Best Dunning Tools for Stripe SaaS in 2026
Failed payments are 20-40% of SaaS churn. The right dunning tool recovers 30-50% of them. Here are the 6 best dunning tools for Stripe-based SaaS, ranked by recovery rate.
ProfitWell vs Baremetrics in 2026 (Free vs Paid)
ProfitWell is free. Baremetrics is $129/month. The honest question: is Baremetrics actually worth paying for when the free option exists?
Stripe Billing vs Recurly in 2026 (When to Pay Extra)
Recurly costs around $1500/month at $1M ARR. Stripe Billing costs $7K/year for the same revenue. Here's when Recurly's premium actually makes sense.
Stripe Billing vs Chargebee in 2026 (Real Test)
Stripe Billing has caught up to Chargebee on most things. Here's where each one wins, and the specific use cases where Chargebee is still worth $299/month.
Tools to put these strategies into practice
The retention tools I recommend most often.
ChurnHalt
Analytics & Insights
You're finding out about churn after it happens. ChurnHalt analyses your Stripe history, finds the patterns behind cancelled subscriptions, and flags who you should focus on.
Retention Email Snapshot
resurrectionRetention & Loyalty
A 15-minute diagnostic call that surfaces exactly where your lifecycle emails are losing users. $249 value - ChurnTools users pay $149 with code CHURNTOOLS40.
UniqueSide
activationRetention & Loyalty
Rapid prototyping platform that helps teams ship retention experiments in days instead of months.
Intercom
activationCommunication
Customer messaging platform that drives growth through better customer relationships
ChurnZero
engagementCustomer Success
Real-time customer success platform designed to help subscription businesses fight churn
Gainsight
engagementCustomer Success
Customer success platform that helps drive product adoption and reduce churn
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