North Metric
Churn prevention for SaaS companies that bill through Stripe. North Metric gives every customer a 0-100 churn risk score from billing and product usage signals, ranks at-risk accounts by revenue at risk, and suggests a save action for each one.
What makes North Metric good at reducing churn?
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What is North Metric?
North Metric reads Stripe billing signals (failed payments and their decline codes, downgrades, cancellations scheduled at period end, paused collection) and product usage from PostHog or Stripe Meters. It combines them into a 0-100 churn risk score for every customer, ranks the at-risk accounts by revenue at risk, and suggests a save action for each one, such as a card-update reminder, a check-in before renewal, or a usage nudge. Actions stay off until the workspace Owner turns them on.
Pricing is $199/month (or $1,990/year) up to $150K MRR, with a 14-day trial and no card. Startups under $30K MRR get $109/month for the first 12 months. A free churn report is available with no card.
North Metric also maintains an open-source Stripe webhook listener for churn signals (github.com/north-metric/stripe-churn-signals).
What can North Metric actually do?
- 0-100 churn risk score for every customer
- At-risk accounts ranked by revenue at risk
- Suggested save action per account
- Failed-payment and decline-code tracking
- Downgrade and scheduled-cancellation signals
- Product usage from PostHog or Stripe Meters
Who should use North Metric?
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What does North Metric integrate with?
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Reviewed by Mark Ashworth
Founder of ChurnTools. I review every tool in this directory personally, talk to the people using them, and call out which ones I'd actually recommend (and which I wouldn't). No paid placements in the rankings.
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Retention Diagnostic · $2,500 fixed · first 2 at $1,250
A tool will not fix churn you have not diagnosed
Buying software is a reasonable second step. The first one is knowing which part of your churn is voluntary, which part is failed payments, and what the people who left did differently in their first month. I work that out and send you three fixes ranked by what they are worth, in writing, within 10 working days.
- ✓ Your churn split by cause, with dollars on each
- ✓ Three fixes, ranked, with expected recovery
- ✓ The advice that does not apply to you
- ✓ Fixed price, no call required
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