Totango

Customer success software to drive retention and growth

Customer Success SaaS SMB Automation

About Totango

Totango is a customer success platform that helps you design, run, measure and scale your SaaS customer journey to drive retention and growth.

Key Features

  • Customer health scoring
  • Automated campaigns
  • Success plans
  • Product usage tracking
  • Task management
  • Customer segmentation

Use Cases

Customer success management
Onboarding automation
Renewal management
Expansion revenue

Pros & Cons

Pros

  • Free tier available
  • Easy to get started
  • Good for mid-market
  • Flexible workflows

Cons

  • Limited advanced features on free plan
  • UI could be more modern
  • Reporting limitations

Integrations

Salesforce Zendesk Segment Slack Microsoft Teams

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Pricing

$0/mo
freemium
Visit Website →

Company Info

Best for: all
Founded: 2011
Employees: 51-200
HQ: Palo Alto, CA

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