Zendesk
Customer service software and support ticketing system to improve retention
About Zendesk
Zendesk is a service-first CRM company that builds software designed to improve customer relationships.
Key Features
- Ticketing system
- Live chat
- Help center
- Phone support
- Email management
- Analytics and reporting
Use Cases
Customer support
Help desk
Live chat support
Knowledge base management
Pros & Cons
Pros
- Easy to use
- Scalable pricing
- Strong integration ecosystem
- Robust ticketing system
Cons
- Can get expensive with add-ons
- Reporting could be better
- Mobile app limitations
Integrations
Salesforce
Slack
JIRA
Shopify
Mailchimp
Pricing
$19/mo
paid
14-day free trial available
Company Info
Best for: all
Founded: 2007
Employees: 5001-10000
HQ: San Francisco, CA
For Zendesk Team
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