Health Score Monitoring for Enterprise Accounts
Your Brand Here
Get an X shoutout, video mention, dofollow backlink, plus banner visibility on all experiments and comparison pages. Reach B2B buyers actively researching churn solutions.
The Problem
Enterprise accounts churn silently. By the time sales notices, renewal is already lost. 70% of enterprise churn is predictable 90 days out.
The Solution
Build a customer health score based on product usage, support tickets, NPS, and engagement. Trigger CS interventions at specific thresholds.
Implementation Steps
-
1
Define health score metrics: Product usage (40%), Support tickets (20%), User growth (20%), Feature adoption (10%), NPS (10%)
-
2
Set up automated scoring in your CS platform or build custom dashboard
-
3
Define intervention triggers: Red (<40) = immediate executive call, Yellow (40-69) = personalized email + check-in call, Green (70+) = quarterly review
-
4
Create playbooks for each health score range with specific actions
-
5
Review health scores weekly with CS team and assign accounts
Expected Outcome
Reduce enterprise churn by 15-25%, increase renewal rates by 10-20%
Related Experiments
Ship Retention Experiments in 15 Days Instead of Months
Most churn ideas die before they get tested. Not because they are bad ideas, but because they requir...
Competitive Displacement Prevention Program
Customers switch to competitors when they see better pricing, features, or sales pitches. 40% of chu...
Onboarding Activation Milestones for B2B Products
40-60% of B2B SaaS trials never reach activation. Users sign up, get overwhelmed, and never experien...
More ways to reduce churn
Explore more experiments or browse our tool directory