10 Best ChurnZero Alternatives in 2026

Why Look for ChurnZero Alternatives?

ChurnZero works well for many SaaS companies, but there are legitimate reasons to explore alternatives:

• Pricing concerns - Starting at $849/month, ChurnZero can be expensive for early-stage startups
• Feature gaps - You might need capabilities ChurnZero doesn't offer natively
• Integration requirements - Your tech stack might work better with a different platform
• Scalability needs - Enterprise teams often need more robust features
• User experience - Some teams prefer different UI/UX approaches

Top ChurnZero Alternatives

1. Gainsight

Best for: Enterprise companies with complex customer success needs

Gainsight is the market leader in customer success platforms, offering comprehensive features for health scoring, journey orchestration, and revenue optimization. It's more expensive than ChurnZero but provides deeper functionality.

• Customer health scoring with AI predictions
• Success plans and playbook automation
• Product analytics integration
• Journey orchestration across touchpoints

Pricing: Enterprise pricing (contact for quote)

2. Totango

Best for: Mid-market SaaS companies wanting flexibility

Totango offers a modular approach to customer success. You can start with basic features and add capabilities as you grow. Their SuccessBLOCs provide pre-built workflows for common CS scenarios.

• Modular pricing and features
• Pre-built success playbooks (SuccessBLOCs)
• Strong segmentation capabilities
• Free tier available for small teams

Pricing: Free tier available, paid plans from $249/month

3. Vitally

Best for: B2B SaaS companies wanting a modern, intuitive platform

Vitally is a newer entrant that's gained traction for its clean interface and powerful automation. It's particularly popular with product-led growth companies.

• Modern, intuitive user interface
• Strong product usage analytics
• Powerful automation without complexity
• Built-in NPS and survey tools

Pricing: From $300/month

4. Custify

Best for: Growing SaaS businesses wanting affordability

Custify provides solid customer success features at a more accessible price point. It's a good option for companies that don't need enterprise-level complexity.

• Customer health monitoring
• Task management and workflows
• Revenue analytics
• Straightforward pricing

Pricing: From $199/month

5. Planhat

Best for: Teams wanting strong collaboration features

Planhat combines customer success management with collaboration tools. It's popular in Europe and offers a unique approach to managing customer relationships.

• Unified customer view
• Revenue management
• Collaboration workspace
• Strong API and integrations

Pricing: From $500/month

6. Catalyst

Best for: Revenue-focused CS teams

Catalyst emphasizes the revenue impact of customer success. It's built for teams that want to track expansion opportunities alongside retention metrics.

• Revenue intelligence
• Opportunity tracking
• Customer journey analytics
• Sales/CS alignment tools

Pricing: Contact for pricing

7. ClientSuccess

Best for: Mid-market companies wanting simplicity

ClientSuccess offers a straightforward approach to customer success without overwhelming complexity. Good for teams getting started with CS platforms.

• Customer health scores
• Success cycle management
• Email integration
• Renewal management

Pricing: From $499/month

8. Freshsuccess (by Freshworks)

Best for: Teams already using Freshworks products

Part of the Freshworks suite, Freshsuccess integrates well with Freshdesk, Freshsales, and other Freshworks tools. Good option if you're already in their ecosystem.

• Native Freshworks integration
• Health scoring
• Workflow automation
• Unified customer data

Pricing: From $79/user/month

9. Akita

Best for: Startups wanting quick implementation

Akita is a lightweight customer success platform that's quick to set up. It focuses on the essentials without overwhelming new teams.

• Quick setup process
• Customer segmentation
• Health scoring
• Activity tracking

Pricing: From $160/month

10. Natero (by Freshworks)

Best for: Data-driven CS teams

Natero uses machine learning to predict customer behavior and churn risk. It's been acquired by Freshworks and integrated into their ecosystem.

• ML-powered predictions
• Behavioral analytics
• Automated alerts
• Custom dashboards

Pricing: Contact for pricing

How to Choose the Right Alternative

When evaluating ChurnZero alternatives, consider these factors:

1. Budget - What's your monthly/annual budget for CS tooling?
2. Team size - How many CSMs will use the platform?
3. Customer volume - How many customers do you need to manage?
4. Integration needs - What tools does it need to connect with?
5. Complexity tolerance - Do you need enterprise features or simplicity?

Quick Comparison Table

Explore More Tools

Looking for more options? Browse our complete directory of customer success tools to find the perfect fit for your team.